Terms & Conditions

Booking Terms and Conditions

Relax’n Travel (CC) South Africa Reg. No. 98/20990/23 herein after referred to as ‘the Company’ accepts bookings subject to the terms and conditions outlined herein, which agreement shall be the whole agreement between the parties:

T H E B O O K I N G
• This booking and subsequent contract shall be deemed to have been concluded in Cape Town, South Africa and shall be interpreted according to the laws of the Republic of South Africa.
• The Company reserves the right to alter the published price of any tour due to increasing tariffs, costs and entry fees or fluctuation of exchange rates, such amounts shall be determined at the sole discretion of the company.
• Relax’ n Travel will not accept any booking where the booking or indemnity form is unsigned or incomplete in any respect.
• The Company reserves the right to decline any booking without outlining its reasons therefore.
• No booking shall be considered confirmed until a written confirmation slip has been sent to the agent client and the full amount due paid and all cheques honoured.

D E P O S I T & PAY M E N T
• A non-refundable 25% deposit is required to secure a booking. This amount forms part of the payment for the trip and shall be offset to the total amount charged to the clientagent. The balance with rooming list required 5 weeks prior to departure
• If the full amount is not paid by 35 working days prior to departure, the Company reserves the right to treat the booking as cancelled and the deposit shall be forfeited.
• Passengers booking within 35 days of tour departure are required to pay the full amount immediately to secure the seat.

C A N C E L L AT I O N S
• In the case of a booking cancellation, the Company shall retain the full deposit. If a booking is cancelled less than thirty-two (32) days prior to the tour departure date, then the client is subject to a cancellation fee as follows:
22 – 32 Days - 40% of Total Fare , 15 – 21 Days - 60% of Total Fare 11 – 14 Days - 80% of Total Fare , 0 – 10 Days - 100% of Total Fare
Any passenger joining a tour after the departure date, or not at all, or leaving before the completion of the tour for any reason whatsoever, is not entitled to any refunds whatsoever from the Company, or entitled to claim any costs for any added expenses.
• The Company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in this instance the Company agrees to refund all monies already paid by the client. This shall be the Company’s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the company.
We recommend to ensure that the passengers take adequate personal cancellation insurance cover before departure from home. !!

PA S S P O R T S , V I S A S A N D O T H E R T R AV E L PA P E R S
• It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other required documentation are all in order for the countries to be visited.
• The Company cannot be held liable for any consequences, damages or claims if the client prior to commencement of the tour does not correctly attend to the client’s documentation and related matters.


I N S U R A N C E
• Comprehensive travel and cancellation insurance is mandatory on all tours. It is the client’s responsibility to ensure that they have this insurance in place and the required paperwork to prove such before embarking on the tour.
• Any resulting consequence of not having this paperwork is the sole responsibility of the client.

B A G G A G E
• All baggage and personal effects are at all times the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising.
• Clients are entitled to one bag of not more than 20 kg and a daypack. Should the client require a larger baggage allowance, this can be arranged at the discretion of the Company and on payment of a fee that the company may levy. The Company retains the right to refuse excess baggage.

R I S K
• The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents shall be held liable in any way for any injury, loss of life or damage to property, howsoever caused and the client hereby indemnifies and holds the company, its agent, assigns and servants harmless from any such claim.
• The client accepts full responsibility for all risks involved.

H E A LT H
• The client accepts that to participate in the tour requires a measure of physical fitness and health and it is the client’s obligation to ensure that they are medically fit to embark on the tour.

A U T H O R I T Y O N T O U R
• The decisions of the Company’s guidedriver on tour shall at all times be final and binding.
• The client must at all times comply with the laws, customs and foreign exchange regulations of all countries visited.
• Should the client be in any contravention of the above or the client is a nuisance to the group the driver/guide may order the client to leave the tour without any claim to a refund. The client shall be obliged to make their way home at their own expense.

F O R C E M A J E U R E
• Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots, pancdemics and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these.